Product Return Policy
Distributors, Preferred, and Retail Customers of Young90Health that need to return product for any reason, will be required to follow the procedures as outlined in this policy. Anyone failing to follow the procedures as described will not be entitled to a refund from Young90Health. Please read the following policy carefully.
M 1 In accordance with previously stated policy, no refunds are given or offered after thirty (30) days from the date product is received by the customer.
M 2 All requests for an RMA (Returned Merchandise Authorization) must be received by telephone to Young90Health. Request for an RMA via facsimile or letter will not receive a response from Young90Health.
M 3 Food is not returnable. All items returned for credit or refund must be disclosed at the time an RMA is issued. Any items returned to Young90Health that were not disclosed at the time the RMA was issued are not eligible for a credit or refund.
M 4 Only one RMA will be issued per invoice.
M 5 At the time a RMA is requested, a RMA number will be issued. The customer will be required to write the RMA number in black on the outside of the packaging material used to return product. It is advised that the customer retain the RMA number issued for their records.
M 6 At the time a RMA is requested a “Product Due Date” will be issued. The Product Due Date will be approximately ten business days from the date an RMA is initiated. Young90Health must receive the product on or before the issued Product Due Date to be eligible for any credit or refund issued. It is the responsibility of the customer to ensure that products are returned on or before the Product Due Date. Young90Health is not responsible for delays in the delivery of product returned caused by the United States Postal Service, or any other courier service, public or private. If after receipt of an RMA it is determined that product was received after the Product Due Date, a credit will not be issued.
M 7 It is advised that when product is returned to Young90Health, the customer use a carrier that will provide proof of delivery to the customer. Young90Health is not liable for packages lost in transit or not received.
M 8 Perishable (chocolate) shipments must abide by the following requirements in addition to all other policies as stated in Section M.a) Must be returned in original packaging) Must be shipped overnight by UPS or Fed Exc) Return must be accompanied with RMA (Returned Merchandise Authorization.)
M 9 Packages sent to Young90Health without an RMA clearly visible on the outside of the package will be refused by Young90Health. It is advised that the customer use a thick black marker when writing the RMA number on the outside of the package. Ball point pen can be removed during the shipping process. Young90Health is not responsible for any RMA numbers removed during the delivery of product caused by the United States Postal Service, or any other courier service public or private. Any package refused by Young90Health will not be eligible for return or refund.
M 10 Instances of packages received without an RMA number that have been received by Young90Health from the United States Postal Service without a return receipt required will be held by Young90Health unopened for ten days after which they will be destroyed and disposed of. Any customer wanting their merchandise back must arrange to have said merchandise picked up by the carrier of their choice. Young90Health is not responsible for incorrect pickups in these instances.
M 11 All returned merchandise is subject to an 8% restocking fee.
M 12 Young90Health will not accept packages sent to Young90Health “Postage Due” or “Freight Collect.”
M 13 After Young90Health receives returned merchandise, a credit will be issued within 7-14 business days.
M 14 Credits will be issued for product amount only (minus 8% restocking fee). Credits will not be issued for shipping and handling.
